These will only be obtained by us, directly from you. All written communication with the company will also be held for as long as reasonably required. We always ensure we conduct as many safeguards as possible to keep your data safe, as much of this may be transmitted via emails and internet use, we can not be held accountable for any mishaps outside of our physical control. We will only ever use your information for the purpose of delivery HR and/or recruitment services. This will include; Outsourced HR services as instructed by our client Delivery recruitment services as instructed by our client and with the express permission of the candidate It is important for all our customer across to be aware about individual rights under the General Data Protection Regulation (GDPR). The company has a responsibility to make individuals aware of their rights and ensure mechanisms are in place to act on these. In order to do this it is important that you are aware of these rights and how you can respond to requests under these rights. The rights are: right to be informed, right of access, right to rectification, right to erasure/to be forgotten, right to restrict processing, right to data portability, right to object and rights in relation to automated decision making and profiling. Please be aware, you are always entitled to the personal data we hold about you. This can be accessed at any time. You can contact us by phone or in writing via emails to firstname.lastname@example.org and make a 'data subject access request'. We will adhere to your request within the required statutory timescales. From time to time, we may update this policy. The most up to date version of this will be published on our website.
Tribe HR & Recruitment Services Ltd takes all manner of complaint seriously, this policy outlines the procedure in which to raise a complaint and the process that we will undertake to investigate each complaint and how we will aim to find a resolution. For complaints made by employees, please refer to the company’s grievance procedure. For complaints made by customers and/or suppliers: You must raise your complaint in writing to us by email to via email to email@example.com or via post to Brook House, Church Lane, Garforth, LS25 1HB, you can expect to receive confirmation of this within one working day of its receipt. If sending by post, we recommend using services such as tracked/signed for postage to ensure safe delivery. Once your complaint has been received, it will be allocated to the most suitable line manager and an investigation will be held and a resolution found within ten working days. Should the resolution of any complaint be deemed not suitable by the complainant, you may appeal your resolution, again in writing as above, which will be immediately escalated to senior management. Following any appeal, our senior management team will review the complaint and the previous investigation and will revert to the complainant in writing, no more than 30 days from the appeal.